Veterinary practices are not immune to the effects of an economic slowdown. Practices that thrive do so by improving business management, increasing efficiency, and focusing on client compliance.


When the economy is weak, practices must work harder to promote revenue growth, control expenses, and improve productivity.¹ It has never been more important to run... More...

Understanding why you react is one of the keys to effective leadership.

I recently received an e-mail that made me angry. It was from a company that I had been talking to for 2 months to resolve a problematic computer purchase. Although I had written repeatedly asking for the correction of certain hardware and software shortcomings, which were costing me time and money, I still felt as if I was getting... More...